Teacups and Roses Terms & Conditions of Hire

All breakages/chips/loss/damage charged as per replacement schedule.

Confirmation of Booking 

Upon confirmation of booking, a 20% deposit must be paid immediately to secure hire items for your function.

Deposit can be made to Sarah Whiting BSB: 732 020 Acc: 581168

Final Payment

Final payment is due 7 days before collection/delivery and can be paid by bank transfer (Allow at least 2-3 days to make sure your payment clears in time).  If discussed by prior arrangement, a cash balance can be made on the day of collection/delivery.

Damages, Loss and Breakages

We require a $150 damage bond up front for items up to hire value of $500 to cover any breakages, chips, loss or damage of items hired.  For items worth over $500, the bond will be 30% of total order.  Any breakages, damage or losses will be reported to the hirer within 3 working days of its return and charged at full replacement cost as per our Replacement Schedule. China and glassware returned chipped will be charged as broken.

Where our china and or accessories have been used in collaboration with other vintage china and or accessories, please ensure all Teacups and Roses items are returned to us. During our check post collection where we find items in replacement of ours we will deduct the appropriate charges from the damage bond, or will invoice for these items.  If items returned are damaged in transit we will invoice the client for breakages.

Condition of Goods

Our collection is a mixture of matching sets and individual vintage pieces.  We can not guarantee matching sets for larger quantities and purposefully promote an eclectic look. Our china and silver varies in size and style, and colours within the same range do vary.  Some items do also show some wear due to being a pre loved vintage piece.  Gilt edging is prone to rubbing and silver plate becomes slightly worn with age and polishing.  We will endeavour to work within your colour scheme but no guarantee will be made, and we reserve the right to substitute goods should the original goods ordered not be available due to circumstances beyond our control.

Hire Period 

A standard order will be on hire to you for 3 – 4 days.  If hired goods are retained for a longer period without our prior agreement, then they will be charged at 1.5 time’s standard hire per day.  Should you wish to hire for longer periods then please request a quotation at time of order.  Amendments to orders can be made up to 9am one week before collection/delivery.

Delivery or Collection

Teacups and Roses are located in Roseville,Sydney.  We encourage customers to collect their orders at arranged times with Teacups and Roses, subject to contract, thus avoiding any delivery or collection charges. However if you prefer for us to deliver and collect the goods for you there is a $30 delivery charge and $30 collection charge within a 30km radius of Teacups and Roses. Outside of this area we will speak to you to discuss the delivery/collection charge at the time of your order.

Cancellation

If the booking is cancelled by the hirer, the following charges apply:

30 days or more         No charge

Between 8-30 days     20% (loss of deposit)

Between 2-7 days       50% of total order

Under 2 days              75% 0f total order

Please make your cancellation formerly in writing.

Care, Washing and Packaging

All of your items will be packaged carefully and must be returned to Teacups and Roses having been repackaged with due care and placed back into their original boxes or crates. The return of all cartons and packing boxes is important and their loss or damage will be charged at full replacement cost.

In view of the age and fragile nature of the china and silver, it must be understood that some items are more easily prone to damage than commercial use catering crockery.  Please take extra care when handling and stacking and it is imperative that all china and silver vintage items are hand washed and dried with care.  Our china is NOT dishwasher proof and irreversible damage will be caused if items are placed in a dishwasher.

Teacups and Roses can provide a washing up service which is 20% of the value of total hiring charge.  With this service, please make sure all food scraps and liquids are removed from surfaces before repackaging.  Items must be repacked in cartons and ready to go upon pick up.

Linen

Please make sure that any linen is dry and free of debris before being packed away. If tablecloths and napkins are left damp they are highly susceptible to mildew. Damage caused by mildew, cigarettes, candle burns, or heavy staining will be charged at full replacement cost which is $130.00 per cloth.

Checking and Signing

It is very important that you check your items carefully upon collection.  No discrepancies or faults will be accepted unless notified within 24 hours of the start of the hire period.

The contract is between Teacups and Roses and the Hirer, and hire goods are not to be used by any other third party.

Liability and Insurance

Teacups and Roses will accept no responsibility for damage or injury caused to person or product as a result of this hire arrangement, unless negligence on the part of Teacups and Roses can be shown.

The client is responsible for the hired equipment from the time of collection/ delivery until returned to Teacups and Roses.  Under no circumstances will items be left at unattended premises. All items still remain the property of Teacups and Roses.

We strongly recommend for your own peace of mind that a suitable insurance be taken out by yourself as any losses, damage or breakages will be charged as per our replacement schedule.

Styling

 If you are looking for us to style your event please call us to discuss your requirements.